Customer service

Feel free to ask your question by email, we will answer quickly!
Do you have questions about products, services, your order or do you have another question?
Feel free to contact us by email
*If you have any questions about your order, please don't forget your order number. This way we can serve you faster.

Prefer telephone contact?
Then you can also call us. We can be reached at Monday to Friday from 09:00 – 17:00 on phone number: (0031) 0341-700274 or through the contact form on our site.

Other information:

Shipping Information:

  • FAST delivery about this The Netherlands! Ordered before 15.00 p.m. will be delivered tomorrow!.. Also Saturday delivery  read more here.
  • Free shipping above €25,-!
  • Fast delivery for our Belgian en Duitse customers also applies, for 15: 00 p.m. ordered will be delivered tomorrow!
  • Shipping costs for parcels from € 6,75

For more information about shipping….., read more here.

Do you want to return or exchange something:

  • Free You can exchange and return by parcel post within 30 days.
  • Money back garantee
  • Any overpaid amounts will be refunded to you within 30 days.

For more information about exchanging…, read more here.

Payment methods:

  • You can pay safely with us
  • We have a secure SSL payment system
  • You can easily pay via Ideal, Afterpay, credit card or PayPal
  • We accept the VVV gift card and the VVV gift card.

Questions and services:

  • You can ask all your questions via our customer service.
  • You will receive a quick response to your questions.
  • You can contact us by mail or telephone.


Complaints procedure:

Do you still have a complaint after contacting our customer service? Send us an email with your complaint and details, you will receive a confirmation of receipt and we will process your complaint.
You can also choose to submit your complaint in writing. In order to be able to handle your complaint as soon as possible, we ask you to clearly state your name and address details and any order numbers.

Written complaints can be sent to:
UnderControl B.V. |
stating Complaint

Nijverheidweg 103e
8071DD Nunspeet

As soon as we have received your complaint, we will send you an acknowledgment of receipt. You will receive a response by telephone or e-mail within 14 days after the confirmation of receipt.


Company details:, element of UnderControl B.V.
Nijverheidweg 103e
8071DD Nunspeet
Phone: (0031) 0341700274
Chamber of Commerce number: 70225621
VAT identification number: NL858200880B01

Showroom:, element of UnderControl B.V.
Nijverheidweg 103e
8071DD Nunspeet
Phone: (0031) 0341700274